Return Policy
Return Policy
1. Return Window
We offer a 30-day return window for all eligible products. If you are not completely satisfied with your purchase, you may return the item within 30 days of receiving it for a refund or exchange, subject to the terms outlined in this policy.
2. Condition of Returned Items
To qualify for a return and refund, items must be:
Unused and in the same condition as received.
Returned in the original packaging with all included parts, manuals, and accessories.
Accompanied by proof of purchase or order confirmation.
3. Non-Returnable Items
The following items are not eligible for return:
Customized or special-order products.
Products that have been installed, used, modified, or damaged by the customer.
Items returned without prior authorization.
4. Exchange Policy
If you would like to exchange an item, please contact our customer support team. In most cases, the original item must be returned before a replacement item can be shipped. Any price difference between products will be charged or refunded accordingly.
5. Return Process
To initiate a return:
Contact our customer support team at [email protected] or (740) 500-0015.
Provide your order number and reason for the return.
Once approved, we will provide return instructions and the return shipping address.
Securely package the item and ship it according to the provided instructions.
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
6. Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be issued to the original payment method within a reasonable processing period. Processing times may vary depending on your payment provider or financial institution.
7. Shipping Within the USA
Auto Katool currently ships and accepts returns only within the United States.
Returns sent without prior authorization may be refused and returned to the sender.
Contact Us
Auto Katool
1234 Industrial Parkway
Jacksonville, FL 32219
United States
Email: [email protected]
Phone: (740) 500-0015